Privacy policy
Privacy and Security policy
At Ionza, your privacy and security are paramount to us. Operated by Live Water Limited, a company registered in New Zealand, we are dedicated to safeguarding your personal information with utmost care and respect. We understand the importance of privacy in the digital age and commit to protecting it as if it were our own. Here's how we do it:
Your Control Over Personal Information
You have complete control over your personal information on our website, www.ionza.co.nz. Whether you wish to share, correct, or delete any of your data, a simple email to info@ionza.co.nz is all it takes. Our team is ready to assist with your requests promptly and with a smile.
Information Collection and Use
We gather information from you to enhance your shopping experience and to communicate about our products, services, and promotions. Rest assured, your personal data, including your name, email, phone number, and address, is never sold, leased, rented, or disclosed to third parties, except as required by law or to ensure the protection of our rights and the safety of our users. Your information is collected solely through our contact forms, and we take great care to use it responsibly and keep it as long as necessary to serve you.
Compliance with New Zealand Law
Our privacy practices are in strict alignment with the NZ Privacy Act 2020, adhering to the highest standards of data protection and privacy. This policy is an integral part of our Terms and Conditions, guiding our operations and your use of our services.
Sharing with Trusted Third Parties
To better understand your preferences and to improve our offerings, we may share your contact information with reputable third-party business partners for research and analysis purposes. These partners are selected with care, ensuring they provide significant benefits to you and improve the services we offer. All third-party engagements are closely monitored to prevent unauthorized use or disclosure of your information.
Information We Collect
When you interact with our website, we may collect a variety of personal details including your name, contact information, preferences, and purchase history. This collection helps us personalize your experience, correspond with you, and inform you of new products and services. We also collect non-personal information such as IP addresses and browser details for statistical purposes, helping us enhance our website and customer service.
Utilizing Your Information
The information you provide helps us not only to process your orders and verify your identity but also to tailor our communication and promotions to better suit your preferences. We use cookies to improve your online experience and may employ remarketing techniques to present you with targeted advertising based on your previous interactions with our site. Should you wish to opt out of receiving marketing communications, you can easily unsubscribe at any time.
Security Measures
We employ industry-standard Secure Sockets Layer (SSL) encryption to protect your information during transmission. Our commitment to security extends to all aspects of our operations, including the careful selection of payment processing partners like Stripe. While we strive for complete security, the inherent nature of the Internet means we cannot guarantee that your information is 100% secure during transmission over the Internet.
Your Feedback and Testimonials
We value your feedback and may use testimonials in our marketing materials, identifying you by first name only. If you prefer that we do not use your review, please let us know.
Updates to Our Privacy Policy
Our Privacy Policy may evolve over time, and we encourage you to review it periodically. Changes will be published on our website, ensuring you are always informed about how we protect your privacy.
Your trust is important to us, and we are committed to maintaining the confidentiality and security of your personal information. Should you have any questions or concerns, please do not hesitate to contact us.