EOS Platinum - Filter 1
Whats is the ideal water for the machine to function at its best ?
Water hardness should be low. TDS should be between 40 – 150. The flow rate should be at around 2 liters per minute, but these parameters are flexible. The most important part to get right is the minerals inside the water, without any minerals in the water the machine can not electrolyze properly. If living ruraly, please use the Active-Bio prefilters.
When should I use pre-filters with the Ionizer ?
We advice use city or municipal water for the machine , because rain water are all complex and depending on your water tank, it can also be acidic. The most important part to get right is the minerals inside the water, without any minerals in the water the machine can not electrolyze properly.
We suggest to use the ACTIVE-BIO pre-filter system to ensure the machine produces correct pH levels. In case there is presence of Fluoride in the water supply, please use the FluorEX Pre-filters.
My machine is not working and I have the following error E0
E0 is indicating about an issue with the water flow that goes into the machine. Please check that your pressure reducing valve is installed and adjust the flow if needed.
please check the attached video on how to adjust the pressure reducing valve. It is necessary to have the pressure reducing valve installed in order to prevent high water pressure going into the machine which can result in having the error that you are experiencing.
Please also refer to the EOS manual regarding the Auto-Diagnosis Errors.
In case the issue is still occurring, please send a short Video to our customer support that describes the issue.