Whats is the ideal water for the machine to function at its best ?
Water hardness should be low. TDS should be between 40 – 150. The flow rate should be at around 2 liters per minute, but these parameters are flexible. The most important part to get right is the minerals inside the water, without any minerals in the water the machine can not electrolyze properly. If living ruraly, please use the Active-Bio prefilters.
When should I use pre-filters with the Ionizer ?
We advice use city or municipal water for the machine , because rain water are all complex and depending on your water tank, it can also be acidic. The most important part to get right is the minerals inside the water, without any minerals in the water the machine can not electrolyze properly. We suggest to use the ACTIVE-BIO pre-filter system to ensure the machine produces correct pH levels. In case there is presence of Fluoride in the water supply, please use the FluorEX Pre-filters.
How can I clean my Machine ?
"Due to water flow, it is natural for the ionizer to slowly clog. It is therefore essential to look after your machine and make sure it's regularly cleaned. Although the device is equipped with an automatic self-cleaning system, it is also recommended to perform additional cleaning with citric acid at least twice a year, more often in areas with hard water. We sell cartridges you use for this citric acid clean. The cartridges are empty and you simply add citric acid (From the supermarket) and water. The cartridges are reusable."
How often should I clean my machine ?
Cleaning regularly is recommended, Despite if the unit has or does not have prefiltration, because the ionization process produces calcium buildup, it is a natural reaction. You may choose to use the C-clean kit twice a year or do the manual service clean with RO pump every year or so. We can do this for you if you order this online https://www.ionza.co.nz/service-and-deep-clean-electrolytic-ionizer/ and send us your Machine. *** Perform C-Clean every 6 month to 1 year, base on the water quality, can be shorten or extend the time frame if necessary.
How can I organise a deep clean for my machine with Ionza ?
Regular cleaning is highly recommended for optimal performance of your machine. As part of our services, we can service your machine and give it a deep clean once a year. You can conveniently order this service online by clicking on the following link. Simply follow the instructions to send us your machine for the deep cleaning process: https://www.ionza.co.nz/service-and-deep-clean-electrolytic-ionizer/ For any assistance please do not hesitate to contact us on email@example.com
How to care for your ionizer properly?
To ensure that your ionizer functions in the most effective way, it is essential to prevent its clogging by impurities from water and sediments naturally produced during the ionization process. It is recommended to perform cleaning prior to inserting a new filter. Cleaning is simple 1. Remove the side panel of the console unit placed under the kitchen desk and tilt the filter housing to the side. 2. Pour out or suck out the water left inside the housing. 3. Add 2 full tablespoons of citric acid powder to the water and stir until the powder dissolves completely. 4. Pour the solution into the filter housing, place and tighten the cap. Do not install the filter yet. 5. On the faucet display select filtered water setting ph 7.0 and press it so the water runs through the device. Water must be filtered. Turn the ionizer off after 34 seconds for the solution to reach the electrolysis chamber. 6. Close the water supply and unplug the device from the power outlet. Leave the ionizer for 60 minutes with the solution inside. 7. Turn the water supply on and plug the device into the power outlet. Select the filtered water setting ph 7.0 again and press it so the water runs through the device.
"Press down with a bit of force and hold the same pressure to swipe to the right and across the entire screen. If you want to switch back to the classic mode its simple. Firstly unlock the screen, and then press the water drop on the top left corner for 3-5 seconds, you will hear a ding sound to notify the mode has been changed, you can find these instructions on the manual in the link bellow."
Where can I find the Mineral Insert basket accessory ?
This accessory is already inside the ionizer and we had came with additional one before, but starting from 2021, the supplier has removed the spare one from our accessories pack, because we found out the extra one almost never been used, so when customer need an extra one, they may order an additional accessories item.
Chanson PJ7000-PJ8000 Miracle Max RX - Filter